Returns at Hidalgo

We believe it's important that you're satisfied with your purchase. That's why we offer a clear and customer-friendly returns policy. This explanation explains how returns work, what your rights are, and the specifics of items with a logo or print.

Right of withdrawal

As a consumer, you have a legal right of withdrawal: this means you can return your online purchase within 15 days of receipt without giving a reason and receive a full refund.

How does withdrawal work?

• - Notify us of your withdrawal within 15 days of receipt via our returns form or by contacting us.
  - Return the product in its original packaging within 15 days of your notification.
  - Once we have received and inspected the product, we will refund the purchase price.
•  

  Please note: you are responsible for the return costs, unless otherwise agreed.

exceptions of the right of withdrawal

The right of withdrawal does not always apply. Your statutory right of return expires in the following situations:

• - The product is custom-made or clearly personalized with your logo or specific printing.
  - Items that cannot be returned for hygienic reasons once the seal is broken (e.g., printed drinking cups without foil).
  - Clearly printed or designed products where the personalization makes the product unique.
•  

  This means that products with a logo, print, or specific personalization cannot usually be returned via cancellation. Always check the product page or order confirmation for the specific return conditions.

Items with a logo or print

Products that we print or personalize for you are made especially for you. Because this involves additional labor and material costs, a different return procedure applies to these items:

• Always check the digital proof you receive from us before we produce the product.
  If you are not satisfied with the printing or quality afterward, please contact us within 15 days. We'll work with you to find the best solution, such as a correction, replacement, or compensation, because we always strive for satisfied customers.

How to register a return

Registering a return is simple:

• Send an email to info@hidalgo.nl with your order number.
  Indicate which products you want to return and why.
  Package the items securely and return them to the return address we'll provide.

We stand for service

Our customer service team is always ready to help you with questions about returns, cancellations, or products with logos and prints. We'll do everything we can to make sure you're satisfied—from pre-purchase advice to post-purchase solutions.

Feel free to contact us if you have any questions about a return or if something is unclear. We're happy to help!